Refund policy

This policy covers colour analysis sessions, add-ons and Pantone colour card orders. To cancel or ask for a refund, message us on WhatsApp or email booking@theranglab.com with your booking reference.

Sessions

If you cancel 48 hours or more before your session

You can choose a full refund, or move your session to a new time at no extra cost.

If you cancel less than 48 hours before, or miss your session

Your payment is not refunded, because that time was held for you alone. We may, at our discretion, move your session once to a new time without a new payment. Please message us as early as you can.

If we need to cancel or move your session

We will offer you a new time first. If none suits you, you get a full refund.

Add-ons booked with an in-studio session, such as lip or hair colour analysis, follow the same rules as the session they were booked with.

Pantone colour card orders

Before your cards are shipped

You can cancel your order for a full refund.

After your cards are shipped

Orders cannot be cancelled once shipped. If your cards arrive damaged or wrong, message us with a photo and we will replace them or refund you.

How refunds are paid

We send refunds by bank transfer, JazzCash or Easypaisa, usually to the account you paid from. We aim to send each refund within 7 working days of agreeing it with you.

See also our booking policy and terms and conditions.